How can Hosted PBX Solutions Help Your Business

A Private Branch eXchange, or PBX system, allows multiple telephone units to share a single telephone line. If you are running a small or medium-sized business, there’s no doubt that having one of these systems integrated into your business functions can do a lot for you. However, A PBX system can take a lot of your time and resources, as it will require you to purchase additional phone units and install the necessary hardware to have it up and running.

However, with the help of hosted PBX solutions, you can have all of the benefits provided by the PBX system without having to purchase additional hardware and hiring PBX specialists. All you need is to pay the monthly fee, and you’re good to go. Subscription fee for hosted PBX solutions starts from as low as 100 dollars, a lot cheaper than paying for multiple phone lines.

Hosted PBX solutions also enable you to create your own extension numbers, helping your business expand without spending big. By assigning extension numbers to you and your worker’s cell or home phones, you can greatly improve the versatility of your company, as well as facilitate incoming outside calls.

For example, a customer calls your business to place an order. Because of the hosted PBX support, the customer can dial the extension number assigned to the phone of the worker in charge of creating orders. The call is then automatically transferred, ready to be answered by that worker, even if he or she is working at home. This means you can actually keep your business running even with employees working at their homes.

Since your workers can’t work 24 hours a day, you can set your hosted PBX support to automatically direct all incoming calls to your company’s voicemail after working hours. Your business becomes available 24/7, allowing your customers to make a request any time of the day.

Perhaps the main advantage of hosted PBX solutions is that it allows you to handle multiple phone calls using a single telephone subscription. This means a customer can dial your phone number and request for an order even if another customer is on the line. This eliminates the need to sign up for multiple phone subscriptions, saving you thousands of dollars in the long run.